FAQ's

What Payment types do you accept?

We accept Cash, Eftpos,Visa, Mastercard, Visa Debit, Gem Visa, Shopify Pay, Google Pay, Apple Pay, Amex & Lay-buy.

How much is shipping?

Shipping is $5 for Wellington, $6.50 for North Island & $8 for South Island for all small (non-furniture) items.

Furniture deliveries are FREE in the Wellington region including the Kapiti Coast and Wairarapa. During sales and promotions Wellington wide deliveries will be $50. Furniture deliveries in the North Island will incur a shipping fee of $50, and the South Island a shipping fee of $150. These rates exclude rural or remote addresses.

If you provide us with a rural or remote address you will be contacted with a delivery quote. We reserve the right to deem whether an address is considered rural or remote after consulting with our freight companies. If you would like a delivery quote prior to placing your order then please email us at info@createdhomewares.com

Couriers to main New Zealand towns and cities will usually be delivered 2-3 working days after your order has been received. Rural couriers can take up to 7 working days. Furniture deliveries will generally take 7-10 working days depending on your location. If you have a specific time frame please let us know. You will receive an email with a tracking link once your order has been dispatched.

We are unable to send to PO Boxes.

Backorders

If something is listed as a backorder on our website, it means the item is currently not displayed in store and needs to be ordered in direct. There is usually a 3 week lead time on delivery for these items.

Where is your furniture from?

We stock from a range of different suppliers who ensure all pieces are ethically made, most comes from Vietnam through Upper Hutt based Wholesale supplier Salamander Furniture, so buying through us means your not only supporting 1, but 2 Upper Hutt family owned and operated businesses!

Are you a chain store/franchise?

No we are not, we are owned and operated locally, right here in Upper Hutt by partners Jonathan Smeets & Damian Townsend.

Do you do gift vouchers?

Yes we can do any denomination in-store.

Your store is a bit flash for Upper Hutt isn't it?

Seriously, don't ask us this question, we love Upper Hutt & we fit right in here! Along with other AMAZING stores! Come have a look for yourself!

What are your opening hours?

We are open:

Mon - Fri 9:30am - 5pm
Sat 10:00 am - 4:00pm
Sun : Closed

Returns & Exchanges

We are sure that you will love your purchase from Created, however, if you do change your mind we will exchange it for another item of equal value. It must be returned back to the store where it was purchased in original condition with all packaging and labels intact, along with proof of purchase (receipt) within 30 days of purchase.

Please note that we do not offer refunds if you have changed your mind.

We can not exchange the following:

  • Soap, grooming, beauty and personal care products.
  • Earrings.
  • Sale items.
  • Items not in original condition or packaging.
  • Items returned to store 30 days after original purchase.
  • Custom Furniture ordered in

If there is a fault with your item then please contact us as soon as you discover the fault so that we may assess the situation.
Either by email at info@createdhomewares.com, calling (04) 5270333 or visiting the store at 133 Main Street, Upper Hutt.

Once we have assessed the situation we will repair, replace or refund the item, at our discretion as per the Consumer Guarantees Act. Please do not return an item to us unless you have discussed with us first by either email or phone.

Should your order arrive faulty or damaged, please contact us via e-mail info@createdhomewares.com within three days of receiving your item, including a photo if the fault is visible (it may be necessary for the item to be returned for assessment - if this is the case we will arrange and pay for a courier to collect the item from a place that is convenient for you). If a replacement is available it will be sent out to you at no charge. 

Privacy

Your privacy is important to us, so we guarantee that your personal information will not be shared with any third parties If you send us an e-mail we will store your e-mail address and the contents of the e-mail. This information will only be used for the purpose for which you have provided it. When we offer contests and promotions, customers who choose to enter are asked to provide personal information. This information may then her used to notify the winners, or to fulfill promotional obligations.

What are your Lay-buy Terms & Conditions?

  1. Simply select Pay by Laybuy at checkout.
  2. Returning customers only need to confirm the order to complete the purchase.
  3. New customers can sign up at checkout and start using Laybuy today.
  4. Your order is processed immediately and your payment schedule is established.
  5. Only a sixth is due today and the rest is split over 5 weekly automatic payments on the day of the original purchase.
  6. If you do fail to make a payment on your Lay-buy, a default fee of $10 may be charged. Additional failure to make payments will result in further charges being applied to your account. These fees will be incurred for each payment that is late.